FAQ
are you open on holidays?
Absolutely! We are open on Saint-Jean, Canada Day, Easter weekend, Labor Day weekend, and Victoria Day.
when does your season begin and/or end?
Our ice cream season usually starts on Easter weekend, which is around the beginning of April. We stay open all summer and close at the end of October.
where can we find Bathrooms?
Bathrooms can be found at the Gatineau Park Visitor Centre, which is only a short walk across the street.
Check out the map below to see exactly where to find them!
Check out the map below to see exactly where to find them!
Do you offer seating?
We have a beautiful seating area just behind our parking lot, which has a ton of Adirondack chairs, tables and umbrellas to provide shade. Picnic tables can be found right across the street.
Do you sell donuts?
In the past few years, we have closed briefly at the end of October and reopened just a few weeks later for the entire winter, selling doughnuts, cinnamon buns and hot drinks with an indoor seating area. With COVID-19, we were unable to do so last year, but we are hoping the situation will have changed in time for next winter! Keep an eye out for updates on our social media.
Do you have vegan options?
We offer several vegan options, as well as nut-free and gluten-free options. Check out our "Allergies" page for more information on the ingredients we use in our products!
are dogs allowed on the premises?
Since the whole line-up is outside and no customers enter the store, we love seeing our customers bring their pets to La Cigale.We have a water bowl in the line, so don't hesitate to let an employee know if it is empty. Several people actually order a scoop of vanilla ice cream for their dogs as a refreshing treat!
do you have a wheelchair-friendly entrance?
After having ordered with our employees, you will find we have installed two wheelchair and stroller-friendly ramps, which will allow you to pick up your order easily and safely. Don't hesitate to ask our staff if you need further assistance!
are your containers compostable?
We work very hard towards our goal of being an eco-friendly business. We normally offer a discount to customers who bring reusable containers for their ice cream. However, the current situation has reminded us to prioritize our customers' health and safety. That being said, all our containers, spoons, cups and napkins are compostable, and we have several compost bins on the premises. Check out our "Our mission" page for more information!
